FAQs

general

WHAT IS ENGINEERED WOOD FLOORING?

Engineered wood flooring is identical to a solid floor on the surface, but instead of a single wood plank, it's made of a high-quality plywood with a thin layer of 3mm ,4, or 6mm hardwood timber on top. Engineered wood flooring is a more affordable option.

WHAT ARE THE BENEFITS OF ENGINEERED WOOD FLOORING?

Engineered wood Floor has a real wood top layer and doesn't expand and contract to the same extent as a Solid Wood Floor. It can be sanded and re-finished and comes in a wide range of species, grades and finishes. It allows for a wider board and is suitable for use with under floor heating

WHAT IS AN OILED FINISH?

An oiled finish soaks into the face of the timber for a more natural look and can be patch repaired if scuffed or marked.

WHAT IS A LACQUERED FINISH?

A lacquered finsh in most circumstances is more durable but can not be patch repaired, the whole floor would need to be sanded and resealed if marked or damaged.

CAN MY WOOD FLOOR BE REUSED OR RECYCLED?

A lot of floors can be sanded and re-finished to make them look brand new, but depending on how they were fixed it's most unlikely they could be uplifted and re-laid. Unwanted floors can be desposed of at your local authority recycling centre.

HOW LONG IS THE WARRANTY ON MY WOOD FLOORING?

A 10 year strucural warranty is available on the construction of the board, subject to the product been fitted in accordance with the manufactures instructions.

WHAT IS THE DIFFERENCE BETWEEN A SOLID AND ENGINEERED WOOD FLOOR?

A Solid wood floor is one single piece of wood profiled into a t&g board, where as an Engineered Board is a constructed board with a real wood top layer.

HOW DO I ORDER A SAMPLE?

To order a sample please use the link on the product you like, call our showroom on 0115 993 1132 or email a request to brooksfloor@brookstimber.co.uk

WHAT ARE THE SHOWROOM OPENING TIMES?

The Showroom's opening times are; Mon-fir 8.00 to 5.00 pm Sat 8.00 to 12.00 and CLOSED on Sundays

IS WOOD FLOORING SUITABLE FOR WET ROOMS?

No it's not suitable for a wet room and any wood floor should not be used in any room where there is any chance of high humidity ie Bathrooms.

IS WOOD FLOORING SUITBABLE FOR UNDERFLOOR HEATING?

Solid Wood Flooring is not suitable for UFH, but Engineered Wood flooring Can be used with Water bourne UFH as long a fitted within the manufactures guidelines.

IS WOOD FLOORING SCRATCH RESISTANT?

No Wood Floor is scratch resistant but steps can be followed to reduce the risk. Please see our maintance sheet .

care and maintenance

HOW DO I CARE FOR AN OILED WOOD FLOOR?

Most oiled floors can be hoovered as normal making sure you have the brissles down on the head, and then just go over with a flooring kit as and when needed.

HOW LONG WILL MY WOOD FLOORING LAST?

Most Floors will last for many years if looked after and maintained well.

CAN I INSTALL WOOD FLOORS IN A PET FRIENDLY HOME?

yes you can, and would suggest a oiled floor for easy maintanace and repair work if needed.

IS MY WOOD FLOORING WATER/LIQUID PROOF?

No real Wood Flooring is waterproof as kilned down to a low moisture content, so will act like a sponge. Please wipe up all water and spilages straight away to avoid any damage to your floor.

HOW DO I MAINTAIN THE DURABILITY OF MY FLOORING?

Please see our maintance page in the menu

WHAT SHOULD I DO IF MY FLOORING GETS DAMAGED?

If your floor get's damaged please seek professional advice from a qualified Floor fitter.

CAN MY WOOD FLOOR BE SANDED AND REFINISHED?

Most Wooden Floors can be sanded and re-sealed. How many times depends on the thickness of the board and the texture of the finish.

delivery

CAN I SCHEDULE A SPECIFIC DELIVERY DATE & TIME?

Most of our deliveries will arrive by courier and we will always try and work around the needs of the customer. please check when placing you order.

CAN I RECEIVE NEXT DAY DELIVERY?

Most deliveries are 2-3 working days normally , subject to stock and time of placing your order, a next day delivery may be able to arrange at an extra cost. please check when placing your order