Delivery & Returns

OUR DISPATCH PROMISE

We aim to dispatch all orders within 2 working days.

We will also keep you up to date on the progress of your order throughout the entire process.

We offer fast and free delivery on all orders over 30 m2 which are being shipped to mainland UK and Scotland.

Any orders under this amount will be charged £50 for delivery


EXPRESS DELIVERY

In most instances, express delivery is available. If you require express delivery, please contact us with the items you wish to order along with your delivery address. We will then work with our chosen couriers to meet your delivery requirements. There may be additional costs involved to facilitate this.


IMPORTANT DELIVERY INFORMATION

When your order is ready to be dispatched, you will be contacted via telephone, email or text to confirm a delivery date and time slot. A dispatch email will also be sent which will contain both your chosen delivery service info and the chosen delivery date. This email will also include important delivery information, some of which is listed below. We advise that customers familiarise themselves with this information.


CHECKING YOUR DELIVERY

Problems with deliveries are very rare, but because of the nature of the products we ship we always recommend that every customer checks their order when it is delivered for any obvious sign of damage as delivery depots are only paid for their job if they get a signed delivery note. If you do not sign – they cannot leave you as they won’t be paid. So, you are entitled to check the goods before signing.

PLEASE ALSO NOTE – if you sign the paperwork, it does state “RECEIVED IN GOOD CONDITION” so with that mind, you are agreeing that the goods arrived in satisfactory condition and the delivery is complete without issue. If you have a damage complaint IT MUST BE NOTED, and you should refuse delivery altogether.

We ask all customers to check goods thoroughly and inform us of any damage or unsuitability within the first 24 hours. This should be long enough for you to give the goods a thorough once over and identify any problems.

This will allow us to quickly rectify any problems and ensure that replacements can be issued.


BOOKING A TRADESMAN BEFORE DELIVERY

As unforeseen circumstances can on the rare occasion cause delivery issues, we do not recommend booking any tradesmen until your items have been delivered.


WHAT IF SOMETHING GOES WRONG?

We sell the highest quality products and, although we have 100% confidence in the quality of our products, there are sometimes occasions where problems may arise with an order which could be down to a manufacturing issue or an installation issue. In the event that this happens, we will carry out a full investigation into the problem. In some cases we may request to carry out a site inspection at the property. We advise that after installation, should any problems occur with the product, you get in touch with our Customer Service Team.


STORAGE AND DELAYED DELIVERY

We understand that on occasions you may want to complete your purchase but arrange for delivery at a later date. Storing your order for you and arranging a delayed delivery date is also possible. We find this a popular option for those moving home and yet to agree a completion date. This service is also offered free of charge.